In the unlikely event that a parcel arrives damaged or faulty please contact us on 01392 692000 (Monday to Friday 9am to 5pm) or by email at firstname.lastname@example.org so we can arrange a replacement, exchange, or refund for you.
If you wish to return an item, with the exception of personalised products, we need to receive it back within fourteen days of receipt for a refund or exchange. As the goods are your responsibility until they reach us, please ensure you package your return to prevent any damage to the items or boxes.
With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.
If you wish to cancel your whole order and return it to us, you must let us know within fourteen working days of receiving your parcel. This can be done by calling us on 01392 692000 or via email at email@example.com
You will then need to return the whole order to us, at your own expense. Once we receive the whole order back we will issue a full refund including the original delivery charge. Please note this does not apply to the personalised items which cannot be returned unless faulty or damaged.