Terms & Conditions
The following payment methods are acceptable:
All credit card details must be authorised before despatch of goods. Alternatively payment details can be telephoned to:
Tel: 01392 692000
The security of your online purchase is of paramount importance to us. All transactions take place on our very own secure server using the latest available security technology. All data sent to our server and the data returned to you when viewing a secure page is encrypted to prevent unauthorised persons intercepting your details. When you enter the checkout area of our site you will move to our secure server.
If you are not happy about disclosing your Credit Card or Personal Details over the Internet, feel free to telephone us using the numbers above. You can instantly see that a page is being viewed in secure mode as the URL (address) will start with "https://" instead of the usual "http://". The extra "s" stands for secure, this can also be validated as secure pages have a small yellow icon displayed in most browsers.
All prices on our website are inclusive of VAT. For overseas deliveries please call our customer service team (Mon – Fri) on 01392 692000 to obtain a quote.
We reserve the right to change carriage prices in the event of an increase in fuel supplements.
Delivery Address Information
Although we aim to dispatch promptly please allow 7 working days for delivery.
We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. If you are not sure of the address we would recommend you check before proceeding with your order.
Baileywood is compliant with the Data Protection Act. When you order, we will receive personal or company details which enable us to process your order. We will not pass your details on to any third party organisation and will treat your details with complete confidentiality. We may occasionally send you promotional material relating to Baileywood only. If you do not wish to receive such material then you may contact us on firstname.lastname@example.org and we will remove your details from our mailing list. The information we hold will be accurate and up to date. You can check the information we hold about you by contacting us and if you find any inaccuracies we will delete or amend them.
In the unlikely event that a parcel arrives damaged or faulty please contact us on 01392 692000 (Monday to Friday 9am to 5pm) or by email at email@example.com so we can arrange a replacement, exchange, or refund for you.
If you wish to return an item, with the exception of personalised products, we need to receive it back within fourteen days of receipt for a refund or exchange. Please retain all packaging until you are sure you wish to keep your items. Should you wish to return an item to us please repack it with care using all original packaging or a suitable alternative. This does not affect your statutory rights. As the goods are your responsibility until they reach us, please ensure you package your return to prevent any damage to the items or boxes.
With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.
If an item is returned to us outside of the fourteen day time frame or is in a non re saleable condition a credit note will be issued at the discretion of Bailey Wood.
If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within eight working days of receiving your parcel. This can be done by calling us on 01392 692000 or via email at firstname.lastname@example.org
You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back we will issue a full refund including the original delivery charge. Please note this does not apply to the personalised items which cannot be returned unless faulty or damaged.